Refunds and cancellation
Monthly plans
Presence and Presence + Phone bill in advance on the same date each month, in US dollars, by card or bank debit. There is no contract and no minimum term. Cancel any time from your billing portal (sign in with the email you paid with), from the link in any invoice email, or by emailing [email protected]. Cancellation takes effect at the end of the month you have already paid for; we keep working until then. We do not refund the unused part of a month, because the work for that month has already been scheduled and largely done.
Your first month
If in the first 30 days you decide the service is not for you, email us and we refund that first month in full, less any ad spend already paid to Google on your behalf. You keep the jingle.
Ad spend
On Presence + Phone, advertising is paid to Google from your own card, in your own Google Ads account. It is not part of our fee and we cannot refund it. You can pause it any day, and we will pause it for you the same business day you ask.
Jingle only
The $2,000 jingle is custom work. You get up to three rounds of revision on lyric and style. Once you approve the final cut and the files are delivered, the sale is final. If we cannot deliver a jingle you approve after three rounds, we refund the full amount.
What you keep when you leave
Everything. Your Google Business Profile, your Google Ads account, your website and its content, your podcast feed and episodes, your recordings and your jingle are all in your name from the start. When you cancel we remove our own access within five business days and send you a short note listing what is where. We do not hold assets back, ever.
Disputes
If a charge looks wrong, email us before opening a card dispute; we answer within two business days and fix real errors the same day we find them.